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| - Let me add to the poor ratings with this news: All went well until about a week after I returned home to DC from Toronto, I received a letter from Avis informing me they were charging me $11.14 for not returning the car with a full gas tank. I distinctly remember filling up at a gas station a few blocks from the airport, but I didn't keep the receipt, so I have no evidence, and something tells me that's exactly why Avis sent this bill. No better way to pad Avis's profits than by randomly charging some customers for gas tanks Avis claims were left unfilled. Many customers will just swallow the charge because it's small, and for those customers who do complain...where's your evidence? If the customer can provide evidence, no problem, Avis will reimburse, AND still make a handsome profit from fraudulently charging all those other customers who don't respond or who didn't keep their gas receipt.
Sound paranoid? Think of all the cases out there of businesses that try to defraud their customers in one way or another to extort more sales or profits (Wells Fargo, Bernie Madoff, Lehman Brothers, WorldCom, Fannie Mae, etc.).
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