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  • I am really disappointed with the service and experience I had with this David's Bridal. Today I went in for shoes for my bridesmaids and the help I received was interrupted and just bad. They only had 3 of the 7 sizes I needed and when I asked questions regarding ordering them, their future shipments, etc. I got "unsure answers". I was frustrated but understood them not having all the sizes I needed. When I pressed for how I was going to obtain them, she never offered helpful information. It was only after I asked do other stores ship them to your location? No. Are you getting more in? Not sure. If other stores have them and I cannot drive there is there an option? It will be $15 to get them shipped per shoe/store. This was not great information or service. She gave me a list of a few locations that had some of the sizes but did not offer to call them to confirm. I left feeling unimpressed. Later, I called the stores she gave me and 2 of them did not have the sizes in stock that I was told. Now, I work in retail so I know your onhands can sometimes be off, but this disappointment could have been halted if she would have called to verify herself. I finally got a very helpful, friendly associate at the Avondale location (Jessica) and she did not have the shoes either (like the first associate said again) but she gave me options right away. She confirmed that she could ORDER the shoes and get them shipped to my closest location or to my house. An option I never heard from the Tatum location! I was happy to do this, and I even paid the one time $15 dollar fee to get them shipped to my house to avoid going back to the Tatum location and dealing with that horrible service. When Jessica was processing my order, she even made a remark that they didn't fill out any of my information correctly in the system and had to do a whole profile with me over the phone; even though I had been to the Tatum location twice (and purchased items both times). I wasn't going to put the employees name that helped me because I did not want to be rude, but please ensure management revisits training and what great service looks like with the employees working today, Saturday. I am not looking forward to picking up the shoes I already ordered... I hope I have a better experience then.
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