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| - My secret ring search lasted 3 months. I had been paying attention to my girlfriends' conversations w/ her girlfriends and was able to find the nontraditional ring she was eyeing. It was a green Amethyst center stone w/ small diamonds surrounding it. Easy enough I thought, until I realized it was located in VT. Cool, I figured I would fly there to pick it up. Well after 3 phone calls, 2 w/ unreturned vmessages and the 3rd w/ them not providing the info I needed to feel good about the purchase. I decided against sending money and hoping for a good product or buying a flight for nothing.
That led me to the CHAIN STORES aka The salesman seminars. My plan was to show them the ring she wanted and have them design from the pictures. Store #1 said they could do it but required 100% payment up front, yet they had no way of showing me how it would turn out except "it will look like the pictures." Negative. Store #2 was larger. I figured I could get the Green stone from them and the setting elsewhere. Well upon walking in, I wasn't greeted for 15 mins as I stood there. After losing patience and getting ready to exit, a guy walked out and asked if I had been helped...FF, he sold me the perfect green amethyst, so I asked about a custom setting for it. The salesman tactics ensued and he said they just made a custom ring that sounded exactly what I described. Needless to say it looked nothing like what I described. They'd made a custom design for a customer and gave me his renderings to purchase and still called it custom so they could charge me the extra $699 for it. And then he told me it would take 3-4 months for them to complete the ring so I needed to make a decision quick, as it was Nov and I planned to propose in March. After pondering on it and really praying about it, store #2 =Negative. Store #3 was a store I visited after hearing of sales and beautiful diamonds on an infomercial on KISS 95.1. I entered the store and it was beautiful inside but anything that I could actually afford ($2500-$3500) was way too small. The salesman showed me 2 different settings and of course there was an extra $300 custom fee because I wanted my green amethyst set in the middle opposed to a diamond. Store #3 = negative.
Feeling defeated, I vented to a friend and he told me he used a local jeweler in NY. So I decided to google local jeweler's in Charlotte. Enter Morrison Smith.!!! Their website said specializing in custom jewelry. Armed w/ a few questions, I called one morning to see how their customer service was and if they were any different than the chain stores. Pam answered the phone and told me they would be able to use my stone, there was no custom fee and that they could complete custom designs in 4-6 weeks bc they did everything in house. I set up a meeting for that same day to see if they were truly different. Upon entering the store, I was greeted w/in seconds and after asking for Pam she introduced herself as Pam Smith...the owner. We sat down and talked about what I was looking for, she actually took notes. I informed her I was currently dealing w/ store#2 and she was ok w/ that. For the 1st time in my search I felt like someone was actually being genuine and not trying to force me to buy. After mins of talking we were able to compare the pictures I had, my vision, and couple that w/ a beautiful ring on display. All she asked for was a fair opportunity to get my business. Thinking about that experience, I called Pam back and told her that she had my business and my trust. She had no problem w/ emailing me opposed to calling me (I didn't want my girlfriend to know about the ring) when the renderings were ready, or if she had any questions. She explained the entire process to me and walked me through it each and every step of the way. When the rendering was ready, she was very open to the few changes I had to make it more unique.
The ring was ready 12/4/15 and I called to see if I could come in 12/27 to pick it up b/c I wanted my mother in law to come w/ me once she arrived from NJ. She was very open to that and assured me it would be not a problem. On 12/27 upon walking in and being greeted my mother in law fell in love w/ the ring and Morrison Smith. She told me thank you for finding her a jeweler for when she move here in March. She called her sisters and told them I picked the best jeweler and how I did such a wonderful job w/ the ring. She could not stop bragging about how nice the ring and Pam was to anyone who would listen. Of course I loved the points it was getting me w/ my in laws. Later that day I proposed to my now fiancé & her 1st reaction was priceless. Fighting through tears she cried "It's the exact ring that I wanted." Speechless for a moment thinking about my experience w/ Morrison Smith, then thinking no...it's better than the one you wanted...then thinking let's give Pam & her husband credit for this one...but it all came in due time. Go w/ Morrison Smith!!!
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