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  • I was very disappointed in the Fry's at 18420 North 19th Ave today while shopping. I ALWAYS go to this Fry's to get my groceries and NEVER have had problems like I had today. I went with my mother to help her get her groceries, well it is a good thing I did. While waiting in line,we noticed there was only two checkers that were open. There had to have been at least 10 people behind us in both lines. These people did not have small loads of groceries either, they were big. This poor guy behind my Mom had a small load and she let him go in front of her. She was being nice. Well they finally did open another line and a women just pushed her way in front of my Mom. I said to my Mom, how rude, the lady was out of ear shot. At any rate, when we got up to the checker, the lady who was bagging groceries just up and left, knowing full well how much groceries my mother had. The lady who was the checker could certainly not leave her post and go get someone to bag groceries. The lady who was the checker was doing her JOB. It was not her fault. So another checker was paging and paging for extra baggers and checkers. No one was listening to her page. Nobody came to help. There were other baggers on either side of us as well. Ultimately, I ended up bagging most of the groceries myself (of course my mother helped). My mother cannot lift heavy bags any more because of her heart so it is NICE when someone HELPS her bag them. I was very upset and disappointed today with the lack of customer service at Fry's. I have worked in retail before and have never treated anyone with that much disrespect in my life.
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