I am extremely disappointed with this office. I moved here from CA last year and I had hoped to get the same exceptional service that I did in CA but definitely not the case. I can't even speak to anyone let alone see anyone. The office and myself have been trying to make an appointment since last year. There have been at least 5 attempts in which one of them was my fault because my child was sick. Other than that, they kept rescheduling and it was worse when they moved their office. The same representative (Sean) has called me 3 times and didn't have any notes that he has already spoken to me and made an appointment. So this last attempt, Sean ensured me that someone (definitely not Nichole) would be calling me yesterday. No one ever called I've had enough and I will be searching for a new agent.