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  • It breaks my heart to leave this review. I am an avid supporter of Chick-fil-A and have really never had a bad experience. Granted I haven't had amazing experiences every time I've gone to a chick fil a but most are above average. This one wasn't on point. Food was good so I gave them three stars. Knocked two off because their customer service wasn't up to snuff. We wait in line about 5 minutes upon arriving and when we get to register we order. They had a delicious sounding watermelon mint lemonade advertised and I asked if it was extra to get that versus a standard lemonade. The kid at the register said no. We didn't wait long to get our order and sat down. I looked through the receipt and sure enough there was an extra charge for this lemonade (size small btw). Well, I decided it was an honest mistake so don't worry about it....just eat it off. It's hard to think bad thoughts when stuffing your face with delicious crack nuggets! That lemonade was so good! So good I ran out and went to get a refill. GUESS WHAT!!!? They wouldn't refill it with watermelon mint lemonade!! Yeah, you heard me. The team lead that tried to explain to me that I can get free refills, just not for the watermelon mint flavor. I was perplexed and asked for plain lemonade which was "ok" to have refills on. I sat down and enjoyed my ice cream and again ran out of drink. I knew I wasn't "able" to get more lemonade with watermelon flavor but I still didn't understand why I couldn't when there was not one single place on the menu or advertisement that stated free refills were prohibited. I also noticed the big wig manager dealing with a lady that clearly perturbed about something. I overheard him saying that e could give her anything she liked to make "it" right. I said to myself, I guess I'm not the only one having issues today and attempted to talk to the original team lead about why I couldn't have watermelon mint lemonade? Same answer and was dismissed basically. In hindsight I should've talked to the big wig to get some answers but it looked like he was having a bad day already. Perhaps I have a high standard or this experience seems petty but being a former chick fil a employee in the heart of Georgia I know the service and customer satisfaction goals of chick fil a and these guys don't have it. They just opened about a month or two ago so I recognize most of the kids are new (and we aren't in the hospitable south either) but my concerns and questions as a customer matter and when I pay extra money for something and am told I can't have a free refill when it is not specifically stated that I cannot then I'm not gonna be satisfied. What makes matters worse is that I drive almost 30 minutes to eat here! I invest my time and money in a place I love but if I get treated like a dollar sign instead of a person I will just go to another establishment. I pray the chick fil a opening in north Vegas is on point! Good food, mediocre service, annoyingly horrendous parking lot situation, people smoking outside at the tables (in front of the employees) landed this visit at a weaksauce 3 star review.
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