4 stars is fair enough. I don't think it merits a 5 star rating since this particular location is somewhat in disrepair and has definitely seen better days. I remember shopping here with my mom in the early 80's. The quality was way better and only the "upscale" people shopped here which made us feel a bit awkward because we were NOT upscale by any means. I get a sense of melancholy when I frequent this location because I can still see the original structure and detail which denotes a once lavish department store...which is lavish no more. I shop here quite often though but prefer the Dillard's in Scottsdale since it's so much cleaner, modern and the selections are beyond what the Desert Sky location can ever offer.