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  • My original thought was to give this location two stars - but those two stars would be completely dedicated to the shopping experience only. I have been going here for years to purchase my dog/cat food, litter, toys etc. The prices have always been half decent and the options were good. The location is prime, right off of the QEW and the 427 is easy access and quite close to both Sherway Gardens and a plethora of other shops. There is always parking available, overall a great location. Now, to the grooming services. I had previously taken my 7 lb Malti-Poo in to have his teeth cleaned. The young lady scaled and brushed his teeth and treated him quite nicely (easy to tell as he is insanely anxious and starts shaking the minute he gets nervous). So, my partner and I decided we would take him back last week for grooming. I made an appointment and arrived in advance of my 2pm appointment. I met with the groomer, showed her a picture of his previous cuts to demonstrate exactly what I wanted, and agreed that he would be shaved to a specific length equally all over. The groomer told me that he would be ready around 5pm, and if she finished early, she would call me. Since I didn't get a phone call - I showed back up at 4:55pm. My dog was nowhere to be seen and the groomer was grooming a different dog and told me he would be a few more minutes. I told her that it wasn't a problem and agreed to grab a coffee and pay for the groom while I waited. I returned at 5:30pm, and still did not see him. The groomer saw me and went to the back room and brought him out and he had barely even been started! Long story short, I didn't leave the store until 6:20pm with my dog shaking like a leaf, since the groomer was rushing to finish, she was aggressive with him and did not complete him. When I asked for it to be corrected, they said they didn't have time - so the manager, Melissa, refunded the cost of the groom. I would be weary of going here for grooming as they take the dog to a back room which you cannot tour and they are left there for a long period of time.
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