I hope my review makes them go up a star.. The ladies there are nice, but not there to kiss your ass- they are there to get the job done. They did an amazing job on my wedding dress! They were able to make it one size bigger when I wasn't sure if it could be done. They also replaced the belt with a new one that I had purchased. When I went to pick it up, I noticed a jewel
missing from the belt (it could easily happen), but they fixed it right away and were super nice about it. I will go back here in the future.