I would like to first comment that the review giving one star is completely inaccurate. I have posted a picture of the menu to prove that everything he said wasn't served was indeed served and that you were given BOTH options for dessert as I posted a picture of receiving both.
To comment on the service: It was exceptional. Two french-speaking ladies broke through a language to accommodate me. They brought out extras of everything we asked for.
To comment on the taffy: I tried taffy at the Jean Talon Market over ice and the taste of their taffy was comparable. They do not serve week-old syrup and it was given to everyone as the last item served.
To comment on the "Sleigh Ride" offered: It a very enjoyable ride. I can compare it to a hay-ride, except the seating area was pulled by horse. The man leading the trip pointed out all the historical maple trees in both french and English.
My personal favorite: The poached eggs cooked in maple syrup. Amazingly tasty. Their maple syrup is of the highest quality and is so tasty.
The gift shop: while off to the side, it offers everything that was offered in the Jean Talon market and at better prices. The liter of syrup was approximately 3 CAD cheaper here.
I definitely recommend this sugar shack if you are looking for your first experience at one! They are located in a very suburban area of quebec, but they have Wi-fi!!!