I used to get my bloodwork here all time and they were great. Now i go out of my way to go to the one in Twinsburg when i can because the people here suck. They dont listen to their patients and stick me twice then have someone else come help.
1. If the patient gets bloodwork once a week they know their body better than you and its common sense for costumer satisfaction to listen to the customer. Even if they dont agree give the patient a sound mind
2. You draw bloodwork almost everyday for the whole day you should know what you're doing, no excuses.
3. If the customer doesnt like big needles please understand that and give them the butterfly one i cant tell you how many time the lab people gave me lip about it. I dont care what you have to say i want to avoid bruises as much as possible if you cant find my vein, which happens everytime i go there.
4. Im not the only one my friend has gone in and had to get an IV and they ruptured two different veins because they cant get it right
Please train your staff better or get new people