I am not a fan of their billing practices. I thought it was great that I could put a hold on my account for $5 and not have to pay the monthly fee (which is too high in my opinion since I now pay $15 less a month elsewhere), but was charged the full price anyway after I was told I wouldn't be.When I called the day my card was charged and asked why, I was told I had not signed a paper stating that I wanted to put my account on hold. How was I supposed to know I had to sign something if I was never told??? When I said I wanted a hold for the next month, he said that was fine and he would make a note of it. Where is this paper I am supposed to sign? It was obviously his mistake, but he would not own up to it and give me a refund. I was given to run around a lot. I was told a few times I would have my call returned and never did. He stopped answering when I called all together, but when I called from a different number right afterward, my call was answered right away. SHADEY! I was offered a credit by the owner but never took him up on it. Instead, I canceled my card so they would stop charging me since I no longer trusted him to do as he said. The male owner and his partner are very chatty, but gossipy and told me information about other members I felt was inappropriate (names, where they worked, etc). Very unprofessional and bad businessman.