A few friends and I went here this past New Year's Eve. The staff was really friendly, and our waitress checked up on us a fair number of times.
My steak was not cooked according to my request, so they took it back and had it done properly right away. At the end of our meal, the manager approached me and said that desert was on them because of the steak, and I kindly declined because I wasn't hungry. She said that they could just pack desert for me, and have me take it home. This was generous, but I kindly declined once again. She then said that my drink was on them.
This just goes to show that they're willing to go that extra mile to satisfy the customer. This has been my favorite bar & grill so far, and I'm definitely visiting this location again.