This used to be my favorite place to get pho until recently when my last visit there with my young son left a bitter taste in my mouth and I can't bring myself to go there ever again after the way we were treated.
My son was 3 at the time and loved pho! We would eat pho almost every week. One cold winter's day my son and I went to eat pho here. During the middle of our lunch my son (who was 3) needed to use the bathroom. Without hesitation I grabbed him and my purse and went to the back to use the facilities. Of course we left our food on the table...we took only about 3 minutes at the most since it was only my son who had to use the bathroom. When we got back to our table, one of the waitresses was there cleaning up our food!! She saw us return to our table, but it was already too late! Our food was cleared away! And my son's toy was thrown away as well! I asked the waitress why she was clearing our food away...we're still here!! We were just in the washroom!! She told us she thought we just took off!! Really??? Our winter coats were still hanging on the chair and she thought I'd take my 3 year old son outside in the winter without his coat????? The manager asked what the problem was and I told him and he said we should have informed someone we were going to the bathroom because they thought we just walked out on the bill. My son was upset because his pho and his toy was gone. The manager didn't offer to look for it or even replace our order!!! I had to ask!!! And they had the nerve to charge us still!!!! I was very upset by this because it was idiotic of them to think we left even though our winter coats were still on the chairs!!! Stupid!!!!