I have average hair that has some kink and curls. I saw the senior stylist, Adrienne. I spoke with her prior showing her a picture of a shaggy angled bob, nothing too blunt, I wanted movement, with the front longer than the back. I only wanted a trim to clean things up. I ended up with short ends in the front, very blunt edges and I look like a mushroom. My boyfriend thinks my hair looks like the guy from No Country For Old Men, not very flattering. The staff were friendly including Adrienne however the results definitely did not stand up to all the great reviews. Maybe I'll have to try again with a different stylist.