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  • I'm going to go right in the middle on this one because I love their subs. A couple things about this place are frustrating, though. First off...customer service is not their forte. They almost make me want to apologize for inconveniencing them by wanting a sub. Second...do NOT go here if you are in a hurry. Don't attempt it. I work in the area and decided to grab a sub on my lunch. I called the order in because I was on a time constraint. I arrived ten minutes later and still waitied approximately 20 minutes. Thirty minutes total for a sub?? Okay, so they were busy, but 30 minutes? I gave them the benefit of the doubt and avoided the review because I knew I was heated. I went in again tonight. There was one couple waiting for their sandwiches. I ordered four for my family. It took 25 minutes. A couple other comments, one girl was standing around talking the entire duration of my visit. I had 25 minutes to observe this. She talked to the gentleman making all the sandwiches. This made me upset because the time could've been cut in half if she helped him. Further, the dining room was really messy. She could've been cleaning. Instead, the order taker cleaned the dining room when she finished taking orders. Firehouse could either cut labor cost or improve customer experiences by focusing on training their associates.
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