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| - Overall: A poor service experience, but the Manager's response was thoughtful.
Service: 2 stars. I called for a carryout order, which is when the issues started. My name is Patrick but they somehow heard Christian. I pulled up to their Order-to-Go parking space when the food was supposed to be ready, and called them to say I was there. No one came to see me, and after 15-20 minutes, I walked inside to the carry-out counter. Apparently their Order-to-Go and carry-out systems are separate, and the name was incorrect, so it took them another 15 minutes for them to find my order. On the way home, I called the Manager (Bruce Peterson) to complain. He was very nice and patient, and he even mailed me a gift certificate for my trouble. That's a good example of making up for bad initial service.
Food: 3 stars. It was cold after waiting for so long, but I heated it up at home and it was good.
Location: 3 stars. It's nice to have it close to the Legacy shopping center, but the parking is not sufficient.
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