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| - Club Isbella was a tremendous disappointment and has left me completely distrustful of the servers, managers and owners. Please do not go here if you expect to be treated with any respect.
Went here for dinner with my family when my boyfriend and I were in town visiting for Christmas. My boyfriend wanted to take my parents out for an upscale dinner to thank them for having him for Christmas. Unfortunately, we decided to go out too late and Fire and Albatross were all booked :( Club Isbella was an unknown 3rd choice. The food was so-so, had an excellent ratatouille, but other than that everything was okay.
Here comes the major problem: the server told us about the nights specials, which included a caviar appetizer. She sold my boyfriend on it and he ordered it - unfortunately she did not mention the price-tag and my boyfriend didn't want to be rude and ask. Being semi-foodies, not really, we did not know much about caviar, but expected it to be around $30-40 (all the other appetizers were $10-15). The bill came and the caviar was $120 - what we thought was an outrageous price for an extremely mediocre dish that did not even include an entire jar of caviar.
My bf didn't say anything at the time, not wanting to ruin the evening, but we when we called to discuss this with the owners on Monday, we were lied to, treated with disrespect, and mocked for being uneducated about caviar. A server pretended to be a manager and when I finally did get a manager on the phone, she talked to me like I was an idiot. She finally told me she would reimburse us for $80 of the $120 dollars - which never happened.
If the food had been spectacular, maybe we could forgive the terrible service and disrespect. As it is, Club Isabella seems to have forgotten the caveat that the customer is always right.
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