It pains me to write this, but what a disappointment! I usually make fun of people who give bad ratings based on service, but now I get it.... service matters. And when things go sideways, it's much better to be honest with your customers instead of making an excuse.
An hour after we ordered we finished our two flights we checked on our charcuterie board only to be told that was the normal wait time. Half an hour longer and it turned out somehow they'd missed our order. To say we were disappointed in the service is an understatement. When we finally got our food we were so put off by the whole experience it was not enjoyable. Needless to say I doubt we will be going back and cannot recommend Craft.