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  • 5 years ago, this place was a favorite of my household and the business i work for. I rated it a 5 star and would recommend to everyone. Now, myself and my friends have had multiple terrible experiences with the online ordering and customer service. More than 6 months ago, my business did a lunch order. We ordered a bunch of cold sandwiches and they all came with meat and cheese. no veggies available to add online or condiments. When I drove all of the sandwiches back to the store to say "ummm why did you not include anything on these 7 dollar sandwiches?" They blamed the eat24 site. I told them there is no option to add veggies or condiments on their sandwiches. They said they can't alter their own menu on the website...which i find hard to believe. I'm sure the manager didn't mail their menu board the EAT24 headquarters for them into input. So i said fine, but make sure you guys get that fixed because it's going to piss a lot of people off if they get sandwiches like mine. Well, months have passed and they have not fixed any of the issues with their online ordering. My friend also ordered wings and in the notes section literally typed "NO SAUSE NO SAUSE NO SAUSE!!!!". When she went to pick them up, they had sauce. She said "my notes clearly said no sauce" and instead of just remaking the order of wings and that being the end of the issue, the employee just said "well they are made, so there is nothing we can do" Even admitting the mistake was their fault but still not willing to make it right. I understand having young people work your storefront can lead to bad service from time to time. but not fixing your web menu is costing you money. If you don't understand how to fix it, call or hire someone to do it. They have probably lost nearly $1000 dollars in sales annually just from my small circle of friends not wanting to deal with them anymore over the past year. I love their pizza and their sandwiches too.
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