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  • PLEASE READ THIS before going to this office! !!!! I scheduled an appointment with Dr Dyer per a referral from my pcp 2 MONTH out, was the earliest appointment with Dr Dyer. When scheduling my appointment they ASKED FOR MY INSURANCE CARD NUMBERS, which I gave them. I asked the receptionist to please send me the forms for new patients & she told me to go to their website and download them, which I did. I noticed the forms had NO PHONE NUMBER or ADDRESS of their office. I did complete the forms Which took about half an hour. I drove from south Scottsdale to their office today for my 2:00pm appointment. I left my home@ 12:15 pm and arrived about 1:00 pm for my 2:00pm appointment. First thing in the door, there were additional forms to fill out that weren't on their website AND they needed my INSURANCE CARDS AND A PHOTO'S ID, which I provided. I sat in their waiting room until 1:50 pm when the two ladies at the reception desk called me up to say DR. DYER WON'T SEE ME TODAY because he doesn't take my insurance. I asked to speak to the office manager since I spent 45 min. Driving there, 45 min. Back home and 1 hour sitting in their waiting room ..... I was called in by the OFFICE MANAGER Jackie Sides. She had EVERY EXCUSE IN THE BOOK. she informed me Dr Dyer had been out of the country, but has had the insurance forms on his desk for months, but hasn't filled them out yet to update his status with the insurance co. I asked if Dr Dyer was in the office and Jackie Sides (OFFICE MANAGER) said he is in the office, but WON'T SEE ME. She offered to SQUEEZE me in with another Dr , WHICH I DECLINED. I TOLD HER, they have a lot of NERVE, wasting nearly 3 hours of my time. I also SAID, Dr Dyer should see me at THEIR EXPENSE, since NO ONE CALLED ME to cancel on an insurance issue INSTEAD OF WASTING 3 HOURS OF MY TIME. On a second note, the two ladies at the reception desk of ENTEGRITY ear, nose & throat were SOOOOOOO busy conversing, with NOT ONE PATIENT at the reception desk, the phone would ring and they would ask the patients to please hold. Then a patient would walk in the office and the ladies would ask them to sign in and as soon as they were seated, the ladies would then ask them to come back up to the desk. Then ask them to come up again for things that THEY, the RECEPTIONIST missed. I give this office a RATING OF (F-), I am now a senior and have been to many doctors offices and have N E V E R been treated like this. Dr. Dyer should be ashamed of himself for 1., NOT SEEING me as scheduled, REGARDLESS of insurance as they messed up, BUT, I feel he's putting money ahead of my medical needs. Would it really have cost him to see me for a few minutes, even if he had to waive his fee. I WILL N E V E R SET FOOT BACK IN THAT ESTABLISHMENT AGAIN, WITH OR WITHOUT INSURANCE. SIM
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