If you have an appointment they get you right in. Otherwise expect a wait! And if you're patient while the appointment people get called in as you sit by, it's all good. If you're an old impatient guy and you ask why everyone is getting called before you.... well, it doesn't bode well for you! The technician nicely explained, it's because they have appointments, "do you?" With tone and in front of a full room of people. I understand they are probably tired of people complaining about the appointment people getting right in while other wait an hour.... but you never treat a patient/client rudely like that just for asking a question. He wasn't ride and that wasn't called for. And come on, fix the appointment system. It's flawed.