Bottom line: my dog isn't going back. They messed up her food by not giving her the dosage we set out for her (leaving her short a couple nights before we were to pick her up) forgot her groom that we set up, gave her back to us wet and paws dirty and customer service is a real mess. We were first time boarders and they didn't tell us their policy of pickup before noon or else charge another night. It's fine if it's the policy, but as first time boarders we wouldn't know. Spoke to a manager or supervisor and they pretty much defended giving her to us "a little wet" and said that her paws weren't dirty at all even though my car seats had dirty paw prints on them. ? that's fine apparently.