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| - I am NOT surprised at all to see the low rating on this location. I cringe every time I get one of my vehicles serviced here and know I'll be getting a rental. Today I had a lovely experience with Mark D. This guy was SUPER nice until I declined his upsell to a more expensive rental (its a warranty coverage while my truck is in the shop I dont need to spend unnecessary money on an upgrade to a mustang!!! i drive am explorer!!!) and then even more so when I turned down the insurance (my discover card covers me in a rental). Once I turned down the insurance he wanted a copy of my card and my policy number. I travel REGULARLY for work and am in a rental every time. I have NEVER had to provide this, just give the name of my company and sometimes the amount of my deductible. Who has that handy?! It was out in my truck in the glovebox (like an ordinary human being) and I could see that they already pulled it back. I told him we would need to call my service advisor to go get it or pull the truck back up. He said he couldn't do that. So finally I convince him to call and my advisor brings it up and now he says he needs the number to call and verify my coverage. He's trying to call the number on the back (to report an accident...uhm, no) and isn't getting through to someone (it's automated LOL). He kept telling me he has to do this in order to rent me the car (uhmmmmmmmmmm, ok...whatever makes you feel better about yourself there Mark D). I will admit by this time I was being sarcastic and calling him by his full name (as per his name tag Mark D) but, I never raised my voice, was rude, or anything of that nature. I told him to do whatever made him happy and I had all the time in the world. It was at this time he got so frustrated (with me being right and him being wrong). That he told me he wouldn't rent to me and handed me all my stuff back. I said ok thanks, have a nice day babe. I never laughed so hard in MY LIFE!!! I told my service advisor I think I made Mark D cry (and he's a big boy LOL) and he was cracking up and told me he loved me!!! BWAHAHAHAHA I think they're frustrated with Budget too. Now, here I am at Enterprise and am having a FANTASTIC experience with Matt and couldn't be happier. I will NEVER rent through Budget EVER again, not for service, not for work, and not for personal. GOOD BYE, YOU, BUDGET, ARE THE WEAKEST LINK.
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