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| - I've been here twice before this specific visit which was Christmas Eve and I left completely unsatisfied and disappointed with my service!! I never had problems with my first two visits, in fact the girls who worked on me before this visit did well and I enjoyed it. However this visit was the absolute worst! I'm going tell the entire thing from start to finish.
I walked in at 8am as soon they opened and I waited roughly 30 minutes to be assisted and once it was time to start , I got set up with a student and I believe her name was Carmen or Carla but I am pretty sure it was Carmen. And she was completely not knowledgeable in African American hair, which in previous experiences here at the school, the other students didn't know much either but they asked their teacher every step of the way and also asked me about my hair needs and gave recommendations. But she knew nothing. I asked her multiple times to get the instructor and she ignored me and asked another student who know just as little as she did!
So basically , I came in for a relaxer and a nice Bob cut. I showed her pictures and explained to her in full details on how I wanted it and what I expected and she ignored everything I said. The first thing she did wrong was completely wet my hair and then tried to apply the relaxer and I said , "No. Relaxers are to be applied on dry hair." And she left and asked the teacher instead of listening to me. So then she sticks me under the dryer for 15 mins and my hair was still soaking wet so she took me back to her station to hand dry it and she uses a DIFFUSER?????? really? Yes, my hair is curly but not that kind of curl!!!! So then she has another student help her apply the relaxer and the entire time she and the other student were completely puzzled and just did what they wanted to so they completely applied the relaxer wrong and then a third girl came in to help them apply and the third girl was just slapping it on and almost got relaxer in my eye. She got it on my skin and I asked her to please wipe it off and I got a complete attitude from her and the other student. Not to mention, the entire time they complained about my hair being thick and Carmen said "I thought I was gonna leave early but I guess not" and the other student says "Yeah not with her hair." Excuse me??? How unprofessional! So fast forward, my scalp started burning and asked them to wash me out several times and they didn't listen until the last time and then I went back to the sink and they left me sitting there burning for another 2 minutes while they went looking for an instructor to ask if it was okay to rinse me out when I told them that I was severely burning and needed it out!!!!
Then its time for her to Blowdry and cut... she blew my hair dry. Then re wet my hair to cut it! I told her to blow dry again because you can't cut my hair wet. And she didn't listen because she said that's how they showed her. So she proceeded to cut it wet, despite my knowledge and per her CLIENT'S request and she stops in the middle of cutting and asks me "Does it look even?" And I was like what?????? You should know! And I told her "I can't tell because my hair isn't supposed to be cut wet solely based on that reason" and she said nothing. Proceed wetting my hair and cutting and I asked her 3 more times throughout the cut for her teacher and she said "they don't come until we're done" but that complete bull! I witnessed the teachers helping other students and not only that, they were good about checking on them constantly in my previous visits. So, she finishes the cut and sure enough, my cut is completely uneven!!!!!! And she blowdryed my hair again and flat ironed my obviously uneven hair cut, only flat ironed one side of my head and didnt even do a good job because it was still frizzy and dry looking then packs her stuff because she in a "hurry" and leaves without acknowledging or apologizing for me being clearly upset with her and her crappy work!
Her takeover Laurie came and I honestly would have preferred Laurie to do it from the get go she was very knowledgeable and understanding and also asked her instructor for proper guidance. Her instructor Ms. Daphne was very nice and helpful as well. Although, I was still extremely upset about my hair , they fixed it nicely but I was still very unhappy.
I'm so disappointed in this place! And they don't give refunds! So there was $54 dollars down the drain!!! And I think they should issue a refund or some sort of valuable compensation to the people who had a horrible experience such as I did!! People are spending their hard earned money and its completely unfair that we cannot receive a full refund nor can request to be placed with someone who has more experience! I understand that they are learning but this unprofessionalism and half done work is completely unacceptable and not worth a single penny!! Never coming back!
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