So far so good. I just came here for the first time based on Melissa H.'s glowing review. Jeanette did a nice job with the waxing (I won't get too specific but it was for my body not eyebrows). It was very easy to get an appointment and when I got there I didn't have to wait at all. Jeanette was very nice and talked me through the whole thing, which I always appreciate. She mentioned that the particular type of wax she uses is supposed to be less painful because it gets the hair but doesn't stick to skin as much. I'm not gonna lie - it was painful, but that's waxing for ya. No pain, no gain.