| rev:text
| - 50% off drink = 50% of the quality!?
I used to like this place a lot, but I will never come back. I went in last night around 10:30pm, it was very quiet and I was the only customer along with my friend. We both ordered a HOT honey aloe green tea but what we received was barely lukewarm. I went back up to the girl to tell her but all she said was that she made it with "hot tea" so I asked if she could remake it but make it "extra hot" then.
What she did next was absolutely ridiculous... she poured a little into the sink and topped it off with "hot" water and repeated it for a few more times before she put the two cups into the microwave. SERIOUSLY? She microwaved them for about a minute and obviously the temperatures did not change much - it was still lukewarm. At this point, more customers have come in to order and she tries to ignore me while I stand by the counter with my two drinks again.
I had to interrupt her making the drinks to tell her again that the HOT tea we ordered is not close to being hot AT ALL. She looks at me with a face like "I already microwaved it, what do you want me to do?". So I asked for a refund because I just rather go somewhere else at this point.
Just when you thought it couldn't get any more frustrating, it gets worse.. She tells me that the drinks were 50% off.....Um..so because the drink is on promotion for 50% off, I get 50% of the heat? I get 50% of the quality? I told her that doesn't make any difference, I ordered a hot drink and it is fair that I expect it to be hot. But there's more...she then tells me she cannot refund me because I already drank it....But how would I have known your drink is not hot without trying it?
I can see it in her face that she is frustrated as she asks me what I want to do. I told her that I would like a refund. She tells me again she cannot refund me. I asked her to please call someone who can help with this issue, whether it be a supervisor or the manager of this location, I do not care, just anyone who can help and be somewhat more reasonable. Very unwilling, she calls someone and speaks in mandarin - I don't understand so I do not know what she told the person over the phone. She did refund me in the end but I will not be returning to this location. Not once did she apologized for any of the inconvenience; she made it seem as if I am just asking for too much.
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