I'm extremely disappointed in my recent visit for a gel manicure and spa pedicure. The mature lady with glasses waited on me. My experience was horrible. She was very aggressive during my pedicure to the degree that she cut both of my big toes without applying treatment to the cuts, she only did one coating, and no top coat for shine. When I questioned her she told me, "let me do my job, honey. We do everything great." I was praying one of the other staff members were finishing up and thought one of them would do my gel nails but to my dismay I got her. She proceeded to start reshaping my nails. I stopped her and stated for the 2nd time I like the shape of my nails and want to keep that shape. She stated, "I got it." However we went back-n-forth because she continued to try filing them in the point-tip-shape. So some of my nails are rounded while some are partially pointed. It gets worse: one coat of the gel, you can see the brush marks, and on some of my nails aren't painted completely. Mind you I've been to Divine Nails and Spa on two previous occasions: other staff members listened to what I wanted and I was very pleased with them and my pedicures. I was on the path of becoming a loyal customer until this experience, I can say with confidence I won't be going back.