Giving 2 stars for "below average" service on Express package (I never tried their detailing). I still visit this car wash occasionally but I would not recommend it to my friends or family member.
I have been visiting this place for more than 4 years and it started out great. I usually get the $7 Express package that includes bug prep and drying.
So what went wrong?
1. Bug Prep - Bug prep isn't always there, even if you paid for it. It really depends who you get to set you up the machine
2. Car wash machine - It doesn't always work, I got stuck in there for at least 3 times already. And even if it works, some wash cycle might be out of order occasionally, so you will notice the soap is not spreading out like it should be. Those are the things you won't notice if you get a detailing package because someone else will take your car through the machine.
3. Drying - They don't dry cars like they used to. They spend less than 15-20 seconds each car for the Express service. Now, I understand $7 package isn't their bread and butter but there are 2 more car wash places in the corner that would offer the same service without drying for $5 (Northern/91st, both Shell and Mobil offers car wash as well). I did tip the drying rep. $2-$3 a few times but that doesn't really change anything. Again, it wasn't like this 2 years ago. I am not asking for a spot-free drying but at least get the major area covered?
4. Business hour - They don't necessary open till 6pm during weekdays like they advertised. Time to time, this car wash place is closed at 5:45pm. So for those who work far away, make sure you think twice before your get the car wash membership. Again, this wasn't an issue until this year.
I look forward to seeing improvements because I believe this business has the potential to bring in more customers by keeping up the standard.