For such a big casino they should allow the guests to choose the amount paid for valet, we paid to drop off and to pick up afterward a show at MGM grand hotel and casino... Being a part of customer service we have always tips $15 or above regardless of the service (apart from that I have NEVER had to open my own door at a valet as a woman). Upon arrival the gentleman at the valet informed my husband "if you're watching a show you do not have to worry we got you". When speaking to valet after the show the manager "Tyler" informed us there was a fee regardless if there was a show watched, and then stated "there a sign somewhere in the way in of valet". The valet team should have a course in customer service, being a local I will not be making an effort to go back to the MGM grand hotel and casino which is very unfortunate as my husband and I truly loved the Jabbawockeez show and wanted to bring all of our family...