The parrots are friendly the staff is friendly, but the manager and owner's son, Mr. Grimm, is rude. I have purchased many times in the past but after dealing with Mr. Grimm, I would never purchase there again. After waiting two months for a delivery of a cactus, I called a week prior to the delivery to see if I could get an afternoon time slot, he said no. I asked if I could get a 30 minute warning call. He said no. Unlike the other nurseries around town he was not client friendly. Their delivery organization is badly run. If you can't have someone pick it up, it is better to shop somewhere else.