I have been coming here for over 4 years. Today makes me question if I will come back. First, when I walked in no one greeted me as I signed my name and my service. After about 3 minutes, the older gentleman asked me what I would like. I stated "fill in and polish change". He said go to chair 5, okay I sit there wait another 5 minutes for a tech to sit down. She begins working on my nails like it's a chore for her. No conversation just annoyed. She proceeds to tell me that I need a new set. I tell her that's funny because I just got one her a month ago. Hahah that tells you the crappy products they use. After my full is complete she gets up and walks away. She says nothing!!! Just walks away. I look around as another customer sitting in the pedicure chair is like " what's going on" . I tell her, "I have no clue". She comes back a few minutes later like "what" excuse me I am a paying customer. I wanted a fill AND A POLISH CHANGE. She says "oh they don't tell me anything". At the end I pay with the older gentlemen that sits at the first chair by the entrance. He takes my card. I give him the cash tip to give to the tech whom she did not deserve but I did any way. He grabs the money off the counter and walks away. When I tell you I will never come back here and I will announce to by Buckeye Fashion Blog to never come here!!! This was ridiculous! Now I see why everyone drives to the "NailRoom" they maybe more expensive but the customer service is awesome. I also noticed the owners were not in today. Big mistake your employees are going to run you out of business!!!!