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  • I wanted to believe the good reviews. The food was nothing special and a bit overpriced. But the staff. Wow. They seemed disgruntled and generally unhappy. The lady on register who seemed distracted when I was ordering was botching orders all over the place. As I sat through a 30 minute lunch I heard 3 tables correct the wait staff on their order once it arrived. I ordered fries as a side and she bellowed "I need a small fry" to the grill. She then asked if I did want small fries. I said sure, small is fine. Since the order was already bellowed why break their rhythm. The kicker was when the fries didn't come. I told the waitress when she brought my burger (the special that day). She said "okay" and went to retrieve them. She returned to doubt my story of even ordering fries, first asking if I remembered how much I paid. (Yeah, I'm going to try to scam fries from this place). I reached to my jacket to get my receipt to check but it wasn't in my pocket, realizing I was essentially being called a liar I then just said "forget it". The waitress said "no, don't worry", and left. She came back a few minutes later to tell me she found the order and I was right. (Good to know I'm not a thief I guess.) Once my burger was nearly gone and I was 20 minutes into my lunch out came the disputed fries. They were hot and looked far better than the burger, but I was over it. The waitress offered to put them in a box. Yeah, how delightful would they be in about an hour or so, or maybe tomorrow? Mmmm. Are you serious? To her credit the cashier came around and did apologize half heartedly. I assume she disputed my claim of undelivered fries in front of her boss or something. Either way it was classless and insulting. The place likely survives lunch due to very little competition. I walked out past all the Best of Pittsburgh banners thinking the whole city must be bereft of decent service. I know that's not true though.
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