The new building is great, especially compared to the old one, and the new building is only in its first phase.
Being new it is much for accessible than older hospitals including washrooms, although it is weird that the design has half a flight of stairs at the front door requiring an elevator to get to the main lobby for those who can't do stairs.
I am sure it varies from doctor to doctor but anytime I have been to WCH I haven't waited longer than 10 minutes, where at other hospitals like St Mike's and Sunnybrook I have waited more than 30 minutes past the scheduled appointment time but again, that might have more to do with certain specialists being busier than others.
I do find the staff and volunteers friendlier than most.