Like (not love)/Hate.
Like because the food is actually delicious. It's always consistently good but hate because they won't substitute or be accommodating on certain requests.
This is a restaurant, people eat at restaurants and pay good $$ so that they can enjoy it. If you can accommodate a customer to make sure he/she would have a great meal, why not just do it? With buca and enoteca sociale around, I can't say that I miss this place at all anymore.