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  • Valentine's Day is the day to shine for a florist..apparently Jean's Flowers does not care. I received flowers that were wilted, greenery looked as if it were pulled from a bush - bugs had caused brown spots - huge brown spots & holes - roses were already black around the edges.. not fresh. The stems weren't even cut, they looked like roots! I called to complain.. because I saw my husband spent $72.59 on this bouquet that looked like it was picked up at WAL-MART!!! No joke! I called to complain, they offered a delivery for the next day of a large bouquet, I agreed for a moment, but called back for an email so I could sent pics of this embarrassment. So rude! I went to the florist because it was $72.59 and I wanted a credit.. (this was a $10.00 bouquet MAX - better flowers are at Trader Joes!) and the lady, I assume it was the owner, told ME I had an attitude because I wanted a credit, she slammed doors, stomped around, and took the awful bouquet from me and tossed them in the sink - which by the way, this business is in a house and was filthy (if my husband had seen this place, he would have walked out). She told me I would get my DAMNED credit and it would be a long time because they were so busy. By the time I called my husband when I left, she had called him - did not say who she was, didn't say who she was with and asked for his security code to his credit card. He asked why because the card was charged already.. she tells him that his wife insisted on a credit and caused a scene.. not true. This was the worst customer service I've ever experienced!!! **I wouldn't even give 1 star if I didn't have to!!!**
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