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  • They gave me a smoking room, when my reservation was for non smoking. Told me every other room was booked and because I made my reservation with hotel.com not direct that I got bumped from my request for direct booked guest. The smell was so bad my eyes burned all day. The manager then said "well I can just refund you and you can try to find another hotel" treatment was as if I was a second rate guest since I booked with hotel.com, even though I'm also a Hilton reward member. In addition to this the room had a broken A/C, and had loose tiles with broken grout and mold in the bathroom. I will take my 50 plus booking I do a year and stay at Marriott from now on.
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