I rented a tuxedo for a gala in Chicago and I should have checked it before I left, the pants were not hemmed! Fortunately I had a needle & thread or I would have missed the affair.
I returned it to the store the next day and I was told that it should have been hemmed (duh!) and he would tell his manager. No apology, make it right, etc. and of course no follow up from his manager!
Spotty service at best. I'll rent elsewhere.