Linda is the WORST!!!! I scheduled an appointment for between 8 and 9 am. We tried calling before 8 am to try and confirm our appointment, but to no avail. I wasn't unit after 8 that we were finally able to confirm our appointment, because no one would answer our call. About five minutes before 9 we called again to see where they were because I had an appointment at 11:30. Linda then continues to yell and talk over me telling me she will not make her tech rush in order to finish my car, because it takes two hours. Never once did I ask her to rush, but then again asses make assumptions. By this point she had already cancelled our appointment without my permission. The truth of is is if her tech had been here on time this never would have been an issue. Then she tells us if we reschedule she'll have to charge us the full price, but never gave us a reason as to why. Worst possible person you could have as the face of you business. What's crazy is this isn't the first poor review Linda has personally received.