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| - They only get one start because I can't post with out one or they would get none.
This place has given me the worst experience I have ever had when it comes to getting my car serviced.
March 22, 2014 - I had the breaks and rotors replaced on my mom's 2011 Nissan Sentra. I was at that time over charged from what I was quoted by almost $100. Including the Lifetime warranty.
June 20, 2014 - I took my mom's Sentra to San Diego, where during the whole drive down there, the steering wheel and breaks would shake and shutter when applied at a speed over 50mph.
I called and spoke with Tonya and she scheduled an appointment for the 26th at 8am. I brought my mom's Sentra in where I was then explained to Eddie after he looked at the vehicle that I needed new rotors. I was shocked since I just had them replaced in March. I asked Eddie why I would need new rotors so soon... he didn't' have an explanation for me. Everything was under warranty so Eddie told me that he would have everything ordered for me for when I came back that Saturday the 28th because I couldn't stay to have them replaced at that time.
I called in the Friday before to move my appointment to a later time since I had a standing appointment already that day. My appointment was moved. On Saturday before I was to bring the car in Tonya called me to tell me that they couldn't do the breaks that day because they closed at 1pm. So I rescheduled the appointment to Thursday July 3, 2014.
On July 3, 2014, after I had already arrived, I was told by Eddie that he couldn't work on my vehicle that day because he didn't have a rack for me. It was then we proceeded to go back and forth where he told me that I didn't show up for my previous appointment and that he didn't know if I would show up for this one. I explained to him that I rescheduled and then was rescheduled by Tonya. Again, my appointment was moved to July 12th, 2014.
I arrived early on July 12, 2014 because again, I had a standing Saturday appointment I had to be at. This was expressed to Tonya when she called to confirm for me the day before. Eddie arrived 15minutes late that day. I expressed to Tonya that I wanted to see the rotors before and after they were placed on the vehicle. An hour and a half goes by and I still hadn't seen anything. I asked again, Eddie then came in to talk to me and said that the new parts hadn't even arrived yet. That he ordered them 30 minutes ago.
I asked him why the parts weren't already there and why did it take so long for him to order them. He stated that he needed to see what was wrong with the vehicle first and then order things, which is the complete opposite from what I was told and what he had already done. I told him that I was feeling mislead and that I needed to be out by a certain time and again asked to see the rotors that came off the Sentra. We walked in the back to the shop where I looked at the rotors on the ground that came off and they were not new or 3 month old rotors. Previous to this visit I had a friend take a peek at them as well and also said the same thing. SO when I paid for new rotors I didn't get new rotors.
Needless to say Eddie at AutoCall basically called me a liar on a few occasions and proceeded to do unnecessary things to the Sentra and drag his feet. This place is completely unprofessional and is run by a guy who takes no responsibility for his work or your car.
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