Honestly I dont see the big deal. At least at this location, i dont know if it was just a slow day or what, but our hostess was very monotonistic. Not engaging in any way, then came our waiter and he was just....ugh. uh, lets see, he was very pushy about us ordering and he really had no people skills. He looked annoyed and honestly the whole service was below average.
Now on to the food:
I got a Classic red robin burger and it was OK....nothing special about it. Very bland and the bread tasted stale, it needed alot more work... My friend ordered the garlic fries and honestly it looked like they just topped it with garlic salt and what seemed to look like cheese. Overall very "meh". Don't give into the hype.