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| - This place proves that horrible service can ruin your entire experience. From the time we were seated until the time we got the incorrect bill, Nu Sanctuary let us down over and over again.
I went here with some friends during happy hour which lasts until 8 pm. It seemed unbelievable that happy hour could last that long and now I know why. Service was incredibly slow. I don't know if the workers there are lazy or, for lack of a better word, dumb. First, my husband got there first and was seated at a noticeably dirty table. When he asked if they were going to clean it up, the hostess asked, "Oh, do you want a different table?"
Let me emphasize how SLOW the service was. We ordered two beers and some water and it took at least 45 minutes to get it. Mind you, there were only two other occupied tables at this time so there was no reason why everything took so long. It took us about two hours to finish our drinks and appetizers and we asked to be seated outside for hookah.
Unfortunately all of the hookah flavors that sounded good were out of stock. Once again, our waitress let us down. We ordered some more drinks and placed our hookah order. We realized it was almost an hour and we still didn't get our hookah. We asked our waitress about it and she looked at us wide eyed and clearly forgot to put our order in.
For some strange reason, they don't have list any of their beers on their menu. When we asked the waitress about desserts, she said, "We serve cotton candy and I just found out about it!" Really?! How could she not know what food they serve?
The only thing preventing me from giving this place 1 star is that the waitress gave us a free drink because she knew she screwed up big time. Some of the appetizers were decent such as the artichoke dip and pita bread and the kabobs. The Nu Confessionals drink was really good and really worth the price if you go during happy hour.
I have so many other complaints about this place but I don't want to turn this review to a rant. Management at Nu Sanctuary... please work on improving your customer service. Your place has such a cool concept but I don't plan on going back anytime soon if it takes an hour to get a drink!
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