My husband and I were looking forward to trying out some of the local places in this area of town. Unfortunately, our experience with the food here was poor.
We placed an order for delivery and our wings showed up uncooked and raw. All of the chicken was pink with areas of red and blood in them. I placed a call to the restaurant as we all know mistakes can happen. I was put on the phone immediately with one of the owners which I thought was great customer service. However, this idea was then suddenly shattered. The owner then told me she had just eaten some of the wings and they were great and she can assure me this has never happened. I felt as if she thought I was lying to her just to get a refund. Far from the truth! We just don't want to get food poisoning!
The owner is refunding our money and has taken care of the situation. However, being accusatory instead of apologetic will make us never return to this restaurant.