| rev:text
| - We had a party of 7 and waited for 2 hours to be seated on a Saturday night without a reservation - we sat down to eat at 10 p.m. (not complaining just explaining that yes, it's that long to wait). It's cool because they use a text messaging system to notify you about 10 minutes ahead of time before you are about to be seated. And when they say it's going to take about 1:45 to 2 hours, they are not kidding at all.
The food was great. The waiter initially was good. The appetizers came out in a flash, drinks as well. Then as someone said in their review things went a little downhill. One of the helpers was really great - the one who brought us our drinks. But the other one who helped bring out plates or whoever she was - was like some sort of bulldog on a mission. I respect being in a hurry but I'm sorry, we did not wait 2 hours to be treated like we're an inconvenience.
Right before our food came to us, I noticed there was this woman sort of training some other girl who helped out with our table - she hadn't helped before that so it was sort of confusing who was helping us - our waiter did let us know one girl was helping with plates but it wasn't her. The woman who came up as a surprise to help was very gruff (dark straight hair, a little above her shoulders - looked older than the others). For example, when we asked for silverware (this is just one example btw) and asked for a couple of knives and forks (because gee we didn't have any), she came back with a bunch of knives and one fork and dumped them next to my sons plate then quickly walked away. Short of saying "here, now quit bothering me because I have this girl following me around the restaurant." Also another time, when she brought out the two missing sweet potato fries, she wedged them on the table not asking where they should go and sort of just pushed things aside without asking who they were for or apologizing for those who's plates she was pushing around. Then she also had no eye contact or the care to ask if we needed anything else (maybe asking us and helping is not her job - I'm not sure).
Before that, one of the servers took away the iPad that they give you to place your dessert order without asking the adults or anyone at the table if we placed our orders. The idea of the iPad is to place your dessert order ahead of time I guess - to add that sort of technology flare but it's basically a clunky overzealous menu in my opinion. None of us had any room to put the thing anywhere on the table so it was a hot potato cumbersome annoyance. Not a big deal but you add that with the lady dumping silverware next to my kids dinner plate among other little things, all the nit picky things that I sort of overlooked after waiting two hours to be seated come to the surface.
My sister's burger was dry (but at the same time when you order it well done you run that risk - but at burGR - is that acceptable?). Mine was a little dry for medium and pink but I was fine with it. The food was good (I have more positive things to say towards the end here).
Our waiter was good overall so don't get me wrong. But don't expect to wait for 2 hours and travel a long way in anticipation of receiving service or an experience that is 5 stars - not if you get the same experience we had anyway.
I want to give this a 4 star but I just think that the food being a little dry and silverware dumping along with a brash helper is not enough to give them 4 stars. I don't think we will be back but it was cool to be there and try out their food - my boyfriend and I have recently become big Gordon Ramsay fans and HULU has made us watch all the recent Hell's Kitchen, Master Chef, and Hotel Hell episodes (even past ones!).
As for the food, the jalapeno poppers were hotttt (but so good) - the jalapeno's are fresh and not frozen - we love that Gordon Ramsay believes in fresh foods. The onion rings were pretty good too. (Had to throw in some positive and things to suggest before I end this sort of meh review). And also my 12-year old son who is a burger lover turned to me after the first bite of his American Burger and looked me in the eyes and said, "This. Is. Delicious." So I feel it was worth the wait (we shopped while we waited) but expect to be a little irritated by some unacceptable service glitches, personality flaws and maybe burgers that are a little dry.
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