We are trying to sell a 2-story quadplex apartment unit... I get a text message at 6:30 am from one of the downstairs tenants that water is leaking through their vent from upstairs. Really? Who wants to get this news? I call one guy and he isn't available.. then I call the realtor selling unit and he tells me to call Pete Phend and that he's "awesome"... uh huh... we'll see.
So I call and explain the problem. He indicates he or Jesse would be onsite by noon (3 hour response time) and asks if that is acceptable. I tell him it is and hope to see by 4pm ;)
They call when they are 1 hour out and are onsite by noon (very nice!) Jesse indicates he will need to cut a 2 foot hole in the ceiling and tells me he thinks it will be a drainage issue and a not a burst pipe issue. I authorize him to cut the hole and sure enough... the toilet seal from upstairs is out of whack and the bolts are loose and flushed water is going over the wax ring (I won't give any more details about the flushed water ;)
He tells me what it'll cost to fix and that he can do it right now if I authorize. I do and within a hour everything is fixed. Water is back on... Tenants are happy and the pocketbook is lighter... but only a little lighter... it was a VERY FAIR and reasonable price.
These guys rock. I will use them again if I have any problems or need anything installed!