I was slightly let down by the service provided my 2nd time around on this trip.
So I think it will be a minute before I will ride MegaBus. On my trip out of town, the phone charger on the side of the seat did not operate. Needless to say I had to shit off my phone after noticing my cell wasn't charging. That's was to reserve the 20% left upon my arrival so, my ride could find me. I actually was surprised too that this particular bus was making stops before arriving to my destination. Guess I should be glad that there was only 1 stop in between my origin & destination, as this bus was making 3 other stops before its final destination to Washington, DC.
I was also, surprised to discover that the drop location at my destination was not downtown like when I came on my last visit. The most scary part was the bus dropped us at a location that does not have an actual address. Thank God my niece was a little familiar with the streets near the train station as its really in the middle of no where. No land marks (ex; like Quiktrip or Starbucks etc) to provide to your party picking you up.
Last but not least...on my departing trip...I arrive 6mins before bus was scheduled to leave so, I thought it left early. However, after asking a few folks that were outside waking w/luggage, they told me it was late.
So I patiently waited but, after 30mind of waiting & bus never showed...I decided to call the 877# for an update. At which time I was informed that the bus was running behind. I asked when would the bus arrive & they said instead of 6:50pm...the bus would now be arrivjng about 8:22pm.
My issue with this is. Over an hour delay and there was NO email or text notification that there was any delay. Which is unacceptable!
Thank God the phone charger on my return is working. But I fully don't think I'll be utilizing a service I oh so bragged about to friend & highly appreciated...no I will not be using anytime soon. Bummer!!