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| - i get to travel quite a bit thanks to my job... i've gambled quite a bit throughout california, reno, vegas, atlantic city and even some odd places like kansas city, missouri... the golden nugget has BY FAR been my worst experience at a casino yet. i decided to take a week long vacation to myself and spend it in vegas, and after a lot of googling around i wound up choosing to take a chance with the golden nugget and made my reservations.
so off to vegas i go for 7 nights and about $3,000 cash to try and have fun with. so i land in vegas, grab my rental and head to the hotel. turns out there is NO parking left at the hotel, or anywhere nearby for that matter. it wasn't a holiday, just a friday. anyhow, i'm forced to pay $12 a day to park about a block and a half from the hotel (which golden nugget would only cover if i had a receipt). anyhow, after walking through half of fremont street, i finally get to check in. i get my room key and head towards the elevators... should i mention that the check-in and elevators is probably a good 3 minute walk from each other? once out of the elevator i'm making the trek towards my room, another longgggg walk from the elevator. so i get in my room, begin to unpack my things and about 10 minutes later my phone rings. time for a new paragraph.... -=D
it's the front desk! i'm being informed that the room i'm in is actually reserved for another guest. apparently, the couple in the room next to mine wanted to reserve the room i was in for their friends to stay in. and the hotel obliged, even though i had begun to unpack. the front desk apologized and said they would take care of it. so i'm greeted at my door by the lady from the front desk with two $10 comps to their buffet (wow :sarcasm:) and another room key. another 10 minutes of walking later i finally get to my room. thankfully, they let me stay in there this time. i didn't get an upgraded room or anything, same deal.
i told them i wasn't satisfied with the comps and they would have to do more than those buffet discounts to make me happy. i basically got the run around the entire week about who i should be voicing my concerns to.... finally when i did talk to the manager of guest relations, she assured me that those stupid buffet discounts was all they could possibly do.
on to the rest of my experience. like i said i took $3,000 with me to have some fun. so i make another mistake by joining up for their club and during the week blowing the entire thing in their casino. a big mistake. because after spending an entire week there and blowing $3K, i would up with $30 cash back and no other kinds of comps AT ALL.... i don't know how in the world that is possilble. maybe the card readers at some machines were broke? maybe the points system is really that bad? i didn't even bother asking at that point. it didn't matter. this casino really sucks.
i've never been to ANY PLACE in this world so unforgiving and careless of it's customers. i have been all over the US and parts of canada and yeah, this was absolutely my worst experience ever. i even sort of campaigned for myself for a while after through e-mails with customer service reps at the golden nugget telling them about all of this and not a single person there cared.
bottom line. this place sucks. vegas is definitely one of the least forgiving places to go, but this spot takes the cake. i would in no way ever recommend that anyone give this place a single cent.
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