I had my hair done with Andy the other night and had called early that morning to make the appointment. I decided to try this place since it was right around the corner from my house. Andrew answered the phone and was very nice. He told me he would call me back which he did less than 10 minutes later. He told me he could book me with Andy at 4. He then called around 3 and told me Andy was running behind and if he could move me to 5. I said sure and showed up at 5. When I arrived Andy was putting in highlights and told me it would be a little bit. So I had all the time and was very patient. Andrew made me the best cup of tea while I waited. After about 20 minutes Andy came and apologized and asked if I could come back later, so I went to dinner with my family and came back at 7. It all worked out and I didn't mind since the end result was wonderful. He chose the perfect color for me and gave me a fresh clean cut. I just wish I would have not been given the run around. I would have liked to be given a definite time. Hopefully next time I go I can actually be in the chair at my appointment time.