The store was very busy and I did have to wait for a little bit but I needed it to look through all the frames they had. I hear a lot of people complaining about the wait time. Since when can you just walk in and expect to get a pair of glasses in less than 10-15 minutes???? Learn some patience!!!! Also I've never been anywhere that the person helping me walked me to the door and held it open for me thanked me and wished me a great day when they were obviously so busy. THANK YOU SO MUCH!!!!