| rev:text
| - My mom and I were spending a girl's night out and decided to check out this restaurant prior to the Pirate game. We planned ahead and got in line via No Wait, as I anticipated this being a popular spot on a Friday night. We arrived at the restaurant and I checked in as the app instructed me to do. The hostesses seemed overwhelmed already (it was only 5 pm) and not one of them politely greeted us. One asked me if I selected indoor, outdoor or no preference when I registered online. I said, I'm sorry I didn't as that wasn't an option when I got in line. She looked super annoyed, rolled her eyes and said, "That's what I'm asking you." So I apologized again (something wrong with this picture here...) and requested outside. At that point, there were four parties ahead of us. We waited another 15 minutes before our table was ready. Once we were alerted, I returned to the hostess desk, informed them that my table was ready. At this point, there were 4 employees standing at the desk, not busy serving other customers. One said, you have to now check in with the outside host desk. Having never been there before, I did not know where that was exactly, so I asked if someone could show us. One employee, also seemingly annoyed (I'm sensing a pattern here...), lifted his arm and literally pointed at the front door. Incredulous, I said I needed someone to physically show me the way - not point outside. We were then directed outside to the appropriate area, and the next hostess was far friendlier and lead us promotly to our table.
The table wasn't actually ready, as there was still debris and remnants from the previous diners. So the hostess bussed the table and we settled in. At this point, it was 1 hour and 45 minutes prior to the start of the game - plenty of time to enjoy the beautiful weather. We were greeted fairly promptly by our waitress, she was very friendly, and our drink orders were taken. We acknowledged that we were going to the game. It took a solid 15 minutes for her to return with our drinks and take our dinner order. She apologized for the wait, and we said no problem because at the point we had the whole night ahead of us. That turned out to be the shortest wait of the evening. And our waitress became less pleasant and present from that point forward.
We ordered three apps total and a salad. Our first two appetizers arrived 30 minutes later (?!) and at that point our glasses were bone dry. We asked for water, which took another 15 minutes. It's important to note that while the restaurant was somewhat busy, not all of the tables were occupied in our area and it appeared to be well staffed.
It took another 35 minutes to receive our dinner (remember a salad and an appetizer of tacos), and we were starting to get very annoyed. My mom's salad came without dressing, so the waitress went back to retrieve it. Not sure if she got lost, but that took an unnecessarily long time as well. Unfortunately, the game was fast approaching, so we hurriedly ate (not at all how we envisioned this going) and asked for the check. We also asked for a take out box, as the portions were very generous. Our waitress served two tables, going in and out, before finally bringing us our check. Guess what, no box. She served two more tables, in and out, before taking our check and bringing boxes. At this point, we were 5 minutes from game time, very frustrated and certainly not relaxed.
The food at Jerome Bettis Grille 36 was tasty and generously portioned. However, the staff was hugely disappointing from the moment we walked in to the moment we hurriedly rushed out. Despite being well staffed, it appeared disorganized and poorly managed. The host staff was incredibley rude and the wait staff was not attentive or responsive to our very basic needs. I will not return to this restaurant for future pre-game meals, nor would I recommend it to anyone interested in spending their time wisely.
Jerome - the city loves you and we are proud of you, but your restaurant staff is letting you down. I can't imagine these are your standards and you are going to need to act quickly to turn this around before the next influx of sports fans unknowingly settles in.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)